You can order Duco Scratch products or services through:

1. 1. Internet (online shop) by going to Online Shop
2. 2. By phone calling us at 07 5549 1477 or from overseas +61 7 5549 1477
3. 3. By Fax (please make sure you provide your contact details) to 07 5549 1437 or from overseas +61 7 5549 1437
4. 4. By sending an Email to info@ducoscratch.com.au
5. 5. By visiting our Store:
   Unit 4
   8 Hopper Ave
   Ormeau  Qld  4208
   Exit 45 on M1

Note: The prices at our online shop do include GST. Postage is calculated at the Checkout. GST (Goods and Services Tax) does not apply to overseas orders.

We accept the following payment methods:

• • Internet Orders : Visa, MasterCard and Direct Bank Deposit
  
• • Phone and Fax : Visa, MasterCard, Cheque, Money Order, or COD
  Please note that for Cheques, Money Orders and Direct Bank Deposit, the order will be dispatched only after payments have been cleared.
  
• • Direct Bank Deposit
  Bank Details:
  ANZ Bank
  Account Name: Duco Scratch
  BSB: 014 279
  Account No: 491 832 177
  If you transfer the money via internet banking please put your product name and surname as the description. If paying at your local bank please make sure the product name is inserted into their special number field. Then  fax or email us the receipt copy with your details and the product name with your delivery address.
  
• • Store: Cash, EFTPOS, VISA and MasterCard
  
  

How long does the shipment take?

• • Usually the order is dispatched in 24 hours after the payment have been cleared.
  
• • We use door-to-door courier service or Australia Post
  
• • Local and capital cities are delivered in the next 1-2 days, country can take up to a week, the  orders to Europe, UK, USA and Canada up to 10 days
  
  

How much is the shipping cost?

• • Australia - The shipping cost is flat rate AU$16.50 to anywhere in Australia, for small items can be free or as little as $1.00 - ask
  
• • Overseas destinations - contact us for a quote
  
  
  

Return and Refund:

• • First thing to do is for you to document the fault as best you can, take pictures and call us on 07 55491477
  We may ask you to email us the pictures of the damaged goods
  
• • Do not send in or return the goods without our approval
  
• • Once received we will check the goods for faults. If found faulty a replacement will be issued within a reasonable amount of time and you will be notified with the outcome.
  
• • We do not usually refund money because you changed your mind, however give us a call we may be able to help you